General Terms and Conditions

1. Purpose of the service

NIA Fitness provides personalized nutrition and physical training coaching services, prepared from the information the client provides in the intake questionnaire.

2. Non-medical nature

The service is informational and intended to support eating and physical activity habits. It is not a diagnosis, a treatment, or a substitute for medical care. For any health condition, the client must consult their doctor. The client declares that they are fit to perform physical activity.

3. Client information

The client undertakes to provide truthful and complete information. The quality of the plan depends on the accuracy of the data provided. NIA Fitness is not responsible for results affected by incorrect or omitted information.

4. Price and payment

The price of the service is the one indicated at the time of purchase. Payment is made through the Bold Payment Button or other enabled methods. The review of the case begins once the payment is confirmed and the completed questionnaire is received.

5. Delivery times

Reviewing the case and delivering the plan take approximately 4 to 8 business hours, counted from the receipt of the payment and the questionnaire.

6. Results

Results depend on each person's commitment, consistency and individual characteristics. NIA Fitnessdoes not guarantee specific results in weight loss or body composition.

7. Refund policy

Because this is a personalized service, built to measure from the information you provide in the questionnaire, the amount paid is non-refundable once the review of your case has started. Instead, NIA Fitness offers to regenerate and adjust your plan at no additional cost.

• No money is refunded. Your payment covers the review of your case and the creation of your plan, which begins as soon as the payment is confirmed and the completed questionnaire is received. By purchasing, you expressly request that the service start immediately and accept that, as personalized content delivered digitally, no refund applies once the work has begun.
• You can ask us to regenerate your plan. If the delivered plan does not match the information you entered in the questionnaire, contains errors, or your circumstances change (an allergy or intolerance you had not reported, an injury, food availability, a change in your routine), you may request a new generation or the adjustments you need free of charge, within 30 days of delivery.
• How to request it. Write to hello@nia-fitness.com with your name, the email address used for the purchase, and what needs to be corrected. The adjusted plan is delivered within the same time frame stated in clause 5.
• Results are not grounds for a refund. As stated in clause 6, the service does not guarantee specific results, so they do not constitute grounds for a refund.

The above applies without prejudice to any consumer-protection rights granted on a mandatory basis by the laws of the client's country of residence.

8. Data protection

Personal data is treated confidentially and used solely to provide the service. It will not be shared with third parties for advertising purposes or published on social media without the client's express authorization.

The intake questionnaire includes health data, which the law treats as sensitive data. The details of what data is collected, for what purpose, who processes it, how long it is kept and how to request its deletion are set out in the Privacy and Data Protection Policy, which forms an integral part of these terms.

9. Intellectual property

The materials delivered (guides, tables and routines) are for the client's personal use and may not be resold or redistributed without authorization.

10. Contact

For any questions: hello@nia-fitness.com